(
Effective Date:
Nov 15, 2025
)
Privacy Policy
1. Information We Collect
Information You Provide:
Account registration information (name, email, phone number)
Payment information (processed securely through third-party providers)
Call recordings and audio content you choose to transcribe
Information We Collect Automatically:
Device information and technical data
Usage patterns and Service interactions
IP addresses and location data
Cookies and similar tracking technologies
Information from Third Parties:
Calendar integrations for meeting scheduling
Contact information from integrated platforms
2. How We Use Your Information
We use collected information to:
Provide AI transcription and analysis services
Generate meeting summaries and action items
Improve our AI models and Service quality
Communicate with you about your account
Process payments and prevent fraud
Comply with legal obligations
3. Information Sharing
We may share your information with:
Service Providers: Third-party vendors who help us operate the Service
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers or acquisitions
With Your Consent: When you explicitly authorize sharing
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures including:
Encryption of data in transit and at rest
Regular security audits and penetration testing
Access controls and employee training
Secure data centers with physical protections
5. Data Retention
Account information: Retained while your account is active
Call recordings and transcriptions: Retained according to your subscription plan
Usage data: Retained for up to 2 years for service improvement
You may request deletion of your data at any time
6. Your Rights
You have the right to:
Access and download your personal data
Correct inaccurate information
Delete your account and associated data
Opt out of marketing communications
Data portability where technically feasible
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protections through standard contractual clauses and other safeguards.
8. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.
10. Contact Us
For privacy-related questions, contact our Data Protection Officer at privacy@callox.com.
1. Information We Collect
Information You Provide:
Account registration information (name, email, phone number)
Payment information (processed securely through third-party providers)
Call recordings and audio content you choose to transcribe
Information We Collect Automatically:
Device information and technical data
Usage patterns and Service interactions
IP addresses and location data
Cookies and similar tracking technologies
Information from Third Parties:
Calendar integrations for meeting scheduling
Contact information from integrated platforms
2. How We Use Your Information
We use collected information to:
Provide AI transcription and analysis services
Generate meeting summaries and action items
Improve our AI models and Service quality
Communicate with you about your account
Process payments and prevent fraud
Comply with legal obligations
3. Information Sharing
We may share your information with:
Service Providers: Third-party vendors who help us operate the Service
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers or acquisitions
With Your Consent: When you explicitly authorize sharing
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures including:
Encryption of data in transit and at rest
Regular security audits and penetration testing
Access controls and employee training
Secure data centers with physical protections
5. Data Retention
Account information: Retained while your account is active
Call recordings and transcriptions: Retained according to your subscription plan
Usage data: Retained for up to 2 years for service improvement
You may request deletion of your data at any time
6. Your Rights
You have the right to:
Access and download your personal data
Correct inaccurate information
Delete your account and associated data
Opt out of marketing communications
Data portability where technically feasible
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protections through standard contractual clauses and other safeguards.
8. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.
10. Contact Us
For privacy-related questions, contact our Data Protection Officer at privacy@callox.com.